I have been using the Twitter API to host a basic chatbot, using Python w/libraries (nltk.chat for basic scripted chat and Tweepy for Twitter). Right now I’m using an intermittent polling approach to respond to new direct messages every 30 mins or so. This is because Twitter doesn’t appear to support streams for Direct Messages, and they rate limit API calls. Does anybody else know a better way? Alternatively, are there better platforms for chattin’ that I should be looking into?
I am looking for software engineers or those in related professions to fill out a survey regarding chatbots in software development. I would be grateful if you would complete this survey. The data will be used for my Bachelor’s thesis.
Please follow this link to access the survey:
Many companies invest in chatbots to increase customer satisfaction and optimize the efficiency of their Customer Service. However, chatbots can also be a secret weapon to improve your website’s SEO.
Find out what SEO is and how chatbots can bring your website to the top of the search engines.
Chatbots & SEO
If you have come this far, it’s because you searched in your search engine for something like “chatbots for SEO” or, at least, that search had the words “chatbots” and “SEO.”
Suppose you know what each concept means, great! If you don’t and you want to find out, we’ll explain it to you!
What are Chatbots?
Chatbots are virtual agents that help automate interactions of entities (mostly companies) that receive large contact volumes. In other words, they are conversational agents with Artificial Intelligence that optimize communications between customers and businesses.
They can understand the requests made to them and respond accordingly because they have Artificial Intelligence or AI.
To learn more about the technologies involved in chatbots, you may be interested in the following articles:
- Does Artificial Intelligence Really Make Chatbots Smarter?
- How Does Machine Learning Work in AI Chatbots?
Chatbots in Different Digital Channels
Chatbots, as the scalable solutions they are, can be implemented in numerous digital communication channels.
At first, companies solely integrated chatbots on their websites.
However, they quickly realized that the closer they were to customers and prospects, the better.
In other words, if consumers are increasingly on their mobile devices and, consequently, in the communication apps. Then it would be best if you were on those apps as well.
But we really want to talk about just one — the website.
Yes, Websites Are Still Relevant!
One might think that because people are mostly on their smartphones, websites are becoming outdated. But this is not true.
Although the number of app users is steadily increasing, the website marks your company’s online presence.
Know that a person, before buying a product, looks at the website of the company involved. Therefore, having an appealing and well-positioned website in search engines is halfway to attracting customers.
Besides, customers who don’t know your brand yet may get to know it if (exactly right!) you have a well-positioned site.
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But what is this about having my site well-ranked? — you ask.
A website doesn’t get to the first positions of the search engine just because it does.
To get there, it’s crucial to comply with certain parameters.
Since Google is the most used search engine globally, the criteria it stipulates is the one you must pay more attention to.
It makes no sense to follow other engines’ parameters when what interests us is the one that has almost the greatest use worldwide. More precisely, 60 to 70%, with about 3.5 billion daily searches.
What is SEO?
The acronym SEO translates to Search Engine Optimization.
When they say that your website has a good SEO, it means that it’s optimized to meet the parameters or most of them.
This concept is strictly connected with your site’s ranking because the better your SEO is, the more likely you will reach the top of searches.
How Does Google Know Which Are the Best Websites?
Considering the exorbitant number of websites that exist and are created every day, it would be impossible to analyze them one by one.
For this reason, a classification system was created that, depending on the search performed, presents the best and most complete results.
This ranking system is composed of several algorithms and aims to present optimal results in seconds.
What Are the Criteria for Having Good SEO on Your Website?
The truth is that no one knows what parameters are in Google’s algorithms. However, it’s possible to know some criteria for a better ranking of a web page.
Generally speaking, Google benefits all user-centric web pages. That is that they provide the best possible experience.
This user experience is determined according to factors such as:
- The loading time of the page
- Ease of use
- The ease of finding information
- The fonts used
- The location
- Among others.
Most are small changes. When they are major, Google lets us know (unfortunately, without much detail).
However, one certainty we will always have is that it will always favor the user.
But Where Do Chatbots Fit Into This SEO Story?
Very simple. Other factors that Google considers are the “weight,” the domain that your site has, how many people visit, and if other entities identify it as a reliable source, etc.
1) Increasing Website Dwell Time
Taking the first point, it’s possible that many people go to your site but quickly abandon it. In these cases, Google does not see it as a successful case.
Rather, it shows that users did not find what they were looking for or that other factors caused them to abandon, such as page load time.
Having these points optimized, dwell time on a page is a crucial factor, as it shows that the user is interested in the topic presented.
A chatbot can boost these times, as it keeps the user engaged.
The longer the consumer talks to your chatbot, the longer the dwell time on your website will be.
2) Facilitating Searches and Increasing Engagement
Chatbots can be a great tool for finding information.
Imagine a user finds your website and clicks “just to look.” While he/she is navigating, the chatbot detects it and immediately asks him if it needs help or if the user is looking for x or y.
Thus, even if by a virtual entity, the user will feel supported and will benefit from this interaction.
3) Getting Better Ratings
On the other hand, a user who gets what they’re looking for is a satisfied person. The same goes for your customers who come to your website to solve problems through your chatbot.
Having satisfied customers means having good reviews.
These ratings are also an important factor for ranking your website and can be done on numerous platforms, and Google also has this feature.
4) Collecting Data for Improvements
Using a chatbot, you can give the user a satisfaction survey at the end of each interaction.
If the reviews are good, you’re on a good path!
If the reviews are not so good, let your bot collect the suggestions. No one is better than the user to tell you where you can improve.
Believe me, if consumers see that you have listened to their suggestions, they will be pleased!
A chatbot not only benefits your communications with your customers but also your website’s performance.
These virtual agents can be the solution you need to give your search engine ranking a boost. And be the difference between being on the top or less favorable positions.
Whatever system you use, we’ll always have an option for you!
To know more about Visor.ai solutions, please contact us!
Don’t forget to give us your 👏 !
Chatbots are crucial in improving the service effectiveness of any business. They provide a personalized experience and top-notch customer service. AI chatbots are emerging as the game-changers for product and service-based organizations all across the globe.
Amazon, Walmart, Zomato, and most online retailers now have AI-powered chatbots in place. Studies show that 52% of customers prefer to talk to a chatbot because of their responsive nature. Intelligent Chatbot marketing is now transforming the customer service industry.
Due to this rise in chatbots for eCommerce and other industries, chatbot development platforms are becoming increasingly popular. Some of the AI chatbots software even enable building chatbots without writing any code.
This article will highlight the 13 best AI chatbots software for developing intelligent and interactive chatbots for your applications. You can pick the best one and hire a chatbot app development company to get a bot for your business app.
Are Chatbots Useful For Your Business — Checkout blog to know more.
13 best Chatbot Development Platforms
Following are the 13 best AI chatbots software that you can use to build powerful, scalable, and rapid chatbots for your web apps and websites –
Designed for integration with Facebook Messenger, Mobile Monkey is one of the top AI-powered chatbots platforms. You can connect the chatbot with your ad campaigns and utilize it for drip marketing. There are in-built chatbot forms, lead magnets, and automation tools for your marketing efforts. The chatbot enables converting your visitors into customers. There are free and paid versions available for the platform with added features like integrations, SMS, and more.
With Botsify, you can build chatbots for websites as well as a Facebook Messenger and Slack. You can create seamless flows and build conversational, AI-based chatbots. Botsify doesn’t require coding as you can start with the drag-and-drop interface. You can get a bird’s eye view of the entire flow and integrate different plugins as well.
Mostly used for enterprise-level businesses, Botcore is a no-code chatbot development platform for building interactive bots. You can integrate the chatbot with legacy systems. There are chatbots for e-commerce, sales & marketing, supply chain, security, and alerts & triggers for specific actions. The chatbot focuses primarily on vendors and fulfillment, making it seamless for enterprise-management.
One of the best AI chatbots software, Wotnot, offers full-range of conversational chatbot marketing solutions for a wide variety of industries. There are pre-existing templates that you can quickly customize and build chatbot flows for your business. There’s also the live chat feature for supporting the sales & marketing activities. It enables human intervention as and when needed. Read more: How Chatbot Technology Impacts the Healthcare Business
A chatbot development framework from Google, DialogFlow allows you to build voice-based and conversational chatbots for your business. You can build Facebook messenger bots and integrate with Google Assistant, Alexa, and other VAs. It is available for both mobile and web applications. The platform uses Natural Language Processing to optimize conversations and offer a human-like feel to the clients.
TARS is one of the top AI solutions in chatbot for landing pages and increasing your conversion rate. There are 800+ templates that you can choose from for building an intelligent bot. The primary purpose is to increase your lead to conversion ratio. TARS focuses on multiplying the ROI on your marketing efforts through building conversational websites and chatbots.
The promise of ChatterOn is that you can build AI chatbots within 5 minutes. It aims to be the fastest AI chatbots software for your business. The platform supports rich content for chatbots, including images, videos, carousels, and more. The biggest advantage is that all the premium features of ChatterOn are available for free, up to 15,000 messages for your business.
You can build interactive AI-powered chatbots with FlowXO that can be integrated across all platforms — websites, social media, and mobile applications. It is an amazing chatbot for e-commerce that offers custom greetings to visitors. The chatbot built with FlowXO can accept payments by identifying the product or service that the customer has purchased.
HubSpot chatbot builder
Another of the popular chatbot development platforms, the HubSpot chatbot builder offers 200+ integrations. You can build a scalable bot that offers nearly unlimited conversational capabilities. It provides email tracking, lead addition to CRM, and integration with Gmail and Outlook. The biggest benefit is that the bot offers you a unique glimpse of the human touch while conversing.
Marketed as the next-gen chatbot marketing solution, Amplify.ai provides personalized conversations for a wide variety of landscapes. You can build branded virtual assistants for delivering a specialized & unique user experience. It enables you to deliver conversational ad experience on Instagram and Facebook using a platform called AdLingo.
Known for its customer service & support capabilities, Aivo enables you to deliver unmatched service experience. You can build AI-powered chatbots to respond to customers in real-time and increase your conversion rate. It doesn’t require any coding and offers chatbot support for 50 different languages. You can integrate the platform with Zendesk, Sapier, Salesforce, and others.
Used specifically by enterprises, Imperson enables building high-quality AI chatbots that support audio, video, text, voice, AR, and VR on all significant platforms. Imperson delivers authentic customer experience through its NLP capabilities. It is an end-to-end chatbot AI solution for Skype, Facebook, Messenger, Slack, Kik, and several other chat platforms.
When you want to build a virtual agent that can work seamlessly with natural language processing, Boost.ai is the best option you have. It is one of the best AI chatbots software with 100+ live virtual agents, 10 million+ interactions, and 1000+ certified trainers. Boost.ai enables you to build scalable chatbots that use NLP for human-like conversations and helps in creating dynamic chatbots.
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Leverage Chatbot Marketing for Effective Service Delivery
And not only services — chatbots are amazing for enterprise apps, CMS, and customer-centric web applications. They can deliver the right information at the right time, talk to the customers, and direct them to the right personnel.
Building a chatbot can seem challenging. The no-code platforms make it easier as you have to drag and drop. However, having experts by your side can rapidly multiply your chances of developing a successful bot. BoTree Technologies is a leading chatbot development company that can assist you with AI-powered chatbots with conversational capabilities. Start building your bot today with us!
Contact us now for a FREE ESTIMATION.
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Legal chatbots assist legal professionals in their daily firm chores, activities, and support queries while working remotely
Law Firm’s increasing adoption and reliance on technology
The COVID-19 crisis has a profound impact across the legal sector, especially on the traditional law firms, mostly relying on the office model. The current pandemic situation has shown the importance of legal technology to the conventional as well as modern legal firms and the need for these solutions for business continuity in this scenario. The year 2021 has seen a considerable shift in the legal industry in terms of technology adoption and ongoing transformation, which is now amplified due to the global pandemic situation. The current focus towards technology is driving change in the industry and is ensuring that the legal firms survive through this change.
The benefits of technology for small, midsized as well as larger law firms can vary substantially, but few of the obvious benefits include:
Law Firm’s leveraging automation to operate in the remote scenario
Quick adaptation to change is key to success!
The COVID-19 crisis has put a strain on legal professionals in terms of performance, productivity, and value-driven client delivery while working remotely. Additionally, pressures related to enhancing the ROI and retaining the talent are driving the legal organizations to boost their automation capabilities. Technologies like AI and ML play an integral role in automating legal business, handling specific tasks, and reducing legal spending. A study estimated that around 23% of an attorney’s job could be automated with technology, including chatbots.
Automation provides opportunities for legal firms and in-house legal departments to efficiently handle a massive volume of data sets, reduce costs, and attract new clients. Automation in the legal sector prepares law firms to drive high performance and thrive in the altering legal landscape. Hence the legal organizations are leveraging automation to adapt to a demanding legal market.
Critical resources for law firms running remotely
During the COVID-19 crisis for running and managing the remote staff, a law firm requires a broad range of tools. From task management to client management, from scheduling to invoicing and billing systems, a law firm must have few of the key tools to run remotely. A host of technologies, including chatbots, virtual assistants, legal bots, cloud, and document automation, are enabling legal firms to automate the routine tasks and enhance their attorney’s productivity.
Essential tools to operate a remote legal staff
Several companies have already invested in legal technology, and as a next step, they have started hiring candidates with needed technical skills because a dedicated technology talent is a crucial resource for remote working law firms. By 2023 around 33% of the company legal departments are expected to have a committed legal technology expert to support the automation of in-house workflows.2
Legal Chatbots- Saving attorney’s time
Incorporating chatbots within businesses eliminates the manual processes and aid lawyers and attorneys to work more promptly and efficiently during this work from the home state. Monotonous administrative tasks including, document creation, setting up meetings, gathering client information, and other basic activities, are now being performed by chatbots. These chatbots can directly interact with the clients to update them on case status or any additional information, which saves the legal staff’s time and allow them to focus on other crucial issues that entail their expertise.
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Integrating chatbots with the internal systems allows lawyers and paralegals to quickly retrieve the case related information, which further enables them to handle a more significant number of clients and maintain their billable hours. The legal industry is amongst those industries that are investing heavily in chatbots and are being benefitted from chatbots. Chatbots is a solution that can surely bring value to law firms by assisting legal professionals in their daily firm chores as well as support queries while working remotely.
In addition, a legal chatbot can also enhance accessibility and provide strategic value to the law firms in this time of crisis. Chatbots will further continue to disrupt the legal industry by abetting law firms as well as paralegals to become 24/7 available for clients.
KLoBot- Deriving maximum value for law firms
KLoBot is a chatbot builder platform that simplifies human-machine interactions via intuitive conversational user interfaces. Chatbots designed with KLoBot can be created within minutes and can facilitate internal as well as external law firm communications. These chatbots empower attorneys to automate the tedious and time-consuming tasks and streamline the business processes. Chatbots built on the KLoBot platform facilitate law firms to better showcase their value proposition and meet the internal as well as external pressures during the current COVID-19 crisis.
KLoBot enables law firms to meet current client demands and competitive challenges. KLoBot also presents an opportunity for legal firms to save time on tedious activities, diversify revenue, and stay ahead of the competition. To know more about the usefulness of chatbots in the legal ecosystem, get in touch with us.
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Legal chatbots assist legal professionals in their daily firm chores, activities, and support… was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
Hi! I’m glad I found this community, and I’m hoping someone may be able to guide me to where I need to be. I work for a community non-profit with part of our organization being dedicated to supporting local businesses. Is there a way that I could integrate our business database with Messenger so that if someone was looking for say a plumber, they could get that via Messenger?
Thanks in advance!