Monthly Archives: June 2021

Turn your comments into Restaurant customers with Tap The Table.

Welcome to the new world of doing business. If you are a Restaurant or an agency that works with restaurants, take note…a growing majority of customers do not want to call your business but would instead message you and interact with your restaurant online. Are you ready for this cultural shift?

Over 80% of restaurants turn to technology — like online ordering, reservation and inventory apps, and restaurant analytics to help them run their business and bring more people into the restaurant. But even if you have adopted things like QR codes on your tables to access menus or online reservations through tools like Opentable, you could still be losing out on a huge opportunity.

55% of companies that use chatbots generate more high-quality leads

This is why I am excited to share a platform built for Restaurants that want to be successful now and going into the future.

Tap the Table is an all-in-one marketing automation platform created to help restaurants grow more profitable relationships with their customers by connecting everything you think is possible and even things you didn’t know you needed.

Not only can Tap the Table help you go touch-free in your place of business, but it can help manage your messages across Facebook, Instagram, Google, WhatsApp, Telegram, even your website. And you and your staff don’t even have to be “on” all the time to answer inquiries. In addition, it can bring in new customers and build up your returning customer base. Tap The Table can even help you take back business that comes through apps like GrubHub and Postmates. These apps love to keep customer information away from you, making it impossible to control your repeat business marketing. With Tap The Table, you can have your cake and eat it too. You will be able to use 3rd party app if you would like to tap into their extensive network and marketing reach, but harness the power of QR codes and automation to snag your customers back when they order.

Let me break down the top features that make Tap The Table unlike any marketing and automation platform out there and help you see that this is a must-have tool to run your restaurant business and turn comments, messages, and online engagement into customers!

The main feature that makes Tap The Table so powerful is it uses chat automation and ai to answer inquiries, take orders and help leads and customers get what they need. And before you try to fight me on the use of chat automation for your business, consider this:

  • There are currently more messaging app users globally than there are social media users.
  • 55% of companies that use chatbots generate more high-quality leads
  • People who use chat spend on average 60% more per transaction than ‘non-chatters.’

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

That’s right, not only is the population of people who prefer chat over the phone or email dominating, but if you employ technology that compliments chat, you will make more money!

But Tap The Table is not like any other chatbot-building platform out there. Like I said before, it is built with restaurants in mind, helping to meet their specific industry needs.

Tap The Table can handle food orders for an in-store touchless experience and online ordering for carryout or pickup, depending on your business needs or wants. By using your ordering platform, you can save thousands on what you would pay 3rd party ordering apps. Studies show that 70% of consumers say they’d instead order directly from a restaurant, preferring that their money goes straight to the restaurant and not a third party. This makes the value of a native online ordering solution that much more important for restaurants. Tap the Table can even integrate or completely replace your POS system, complete with ticket printing!

Studies show that 70% of consumers say they’d instead order directly from a restaurant, preferring that their money goes straight to the restaurant and not a third party.

But you may be wondering, how do you get people into these chat channels? Tap The Table can help with that as well. By using QR codes, NFC, Social Ads, and post a comment to message tool, you will dominate your market. Not only filling seats but also get contact information from your customers quickly and effortlessly so you can follow up via email and SMS, all using Tap The Table.

Imagine this. Someone comes into your restaurant and scans a QR code or taps their phone on an NFC sticker, and all of a sudden, they are presented with a fully customizable experience for ordering, signing up for rewards, leaving reviews, and getting help with FAQs. And that is just for those people who step into your place of business.

With Tap The Table, you can also have a post on your Facebook page or a message on Instagram turn into a conversion engine. It is a platform that turns comments and messages into customers. See how adding a Tap The Table growth tool to a single post can generate business right away through chat automation. Leads comment on your Facebook post, and BOOM, the automation starts the magic of making you money!

Through an ad on these campaigns and it is like throwing gasoline on a flame. Watch your business blow up in all the right ways!

Sixty percent read reviews before going out for a meal, a habit that takes precedence over getting directions to a restaurant or looking at food photos. (Source: ReviewTrackers)

Once an order is placed, Tap The Table does not stop there. It helps your restaurant automate the process of gaining great reviews on Yelp and Tripadvisor. Twenty-five percent more people turn to consumer reviews on sites like OpenTable, Yelp, and TripAdvisor than those who rely on reviews by professional food critics. Sixty percent read reviews before going out for a meal, a habit that takes precedence over getting directions to a restaurant or looking at food photos. (Source: ReviewTrackers)

So do you have an automated and proven way to build reviews from people you KNOW have ordered from you recently? If not, Tap The Table can do that too.

Plus, Tap The Table can help automate your follow-up, so customers continue to come back, time and time again. Built-in email and SMS features make it so easy to manage your marketing.

You can find all this and more on this one platform. So there is no wonder why more and more businesses are turning to Tap The Table to make their restaurants thrive.

So if you are a restaurant or an agency that works with restaurants, you can’t afford to check out Tap The Table. Check out Tap The Table for yourself at https://app.tapthetable.io/

Use promo code “Kelly” to get 50% off the first 12 months. The offer ends July 30th, 2021, at midnight.

Don’t forget to give us your 👏 !

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Turn your comments into Restaurant customers with Tap The Table. was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

How can chatbots help create better online experiences?

In 2020, a significant shift in focus towards online customer experience occurred due to the pandemic. We witnessed a turning point in online experiences that brought about a whole new set of customer problems. Online customer experience is a critical aspect for every business.

Having a seamless online customer experience is one of the biggest challenges that has been highlighted by the covid-19 pandemic. Businesses have had to face the difficulty to create significant online experiences. Delivering experiences that truly connect with and resonate with customers is fundamental. Yet companies are still striving to engage with their audiences online.

Delivering a great customer experience is something that every company strives for but let’s face it, companies can’t rely on a traditional approach. In 2021, businesses can’t leave customers out of the conversation. Chatbots technology blowing now allows businesses to produce experiences that mesh with their audiences’ expectations.

How companies approach customer service and how customers interact with brands online is a real stake when physical stores are closed. While I don’t think AI will substitute in-store customer experience, I believe it has an important role to play in helping companies have better online experiences with customers. AI is key to stay relevant and competitive especially thanks to chatbots. How can chatbots help create better online experiences?

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

Proven successful in automating tasks, chatbots have been around for a while. By combining machine learning, cognitive computing, and natural language processing, AI is suited to both identify the needs and engage customers in conversation. Chatbots help you find data faster, automate customer support, and even automate part of your marketing.

Finding the right information about the return policy or finding the right crop top can be extremely time-consuming. Chatbots can solve this problem perfectly by providing quick and relevant responses that keep users engaged. While online customer experiences can be fun and exciting, they also can be annoying if the information isn’t easy to find or if you simply have no idea what to look for.

According to a recent survey by the agency Prophet, 93% of consumers will consider making a purchase after completing an online experience that suits them well. Indeed, online customer experiences play a crucial role in how customers perceive a brand. As a consequence of the pandemic, online customer experiences are with greater reason at the heart of their business strategies.

Modern chatbots are increasingly used by brands to stand out. They are strengthening the online customer experience by engaging with their customers in a seamless way. As e-commerce is very competitive, businesses must do more than a “Recommended for you” section. Brands need to offer unique and personalized online experiences and make customer service easier. AI has evolved from a service that helps customers make decisions through researching products or services through having a real conversation with a bot that emulates your style and personality.

To conclude, I’ll emphasize the point that chatbots are engaging with customers on a more personal level increasing brand awareness. Capable of handling a huge number of conversations per day, they are used in multiple industries. Indeed, chatbots have matured and enable companies to automate complex tasks and processes.

Now performing specific tasks and personalized conversations, chatbots are not replacing customer service but complimenting it. Engaging and intuitive, they analyze data from your purchase history, information, and behavior patterns so you can have the best online customer experience possible. Chatbots are already making a difference for businesses by driving customer engagement at an unprecedented scale!

Don’t forget to give us your 👏 !

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How can chatbots help create better online experiences? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

What is Chatbot Training Data & Why You Need High-quality Datasets?

Chatbots are AI-based virtual assistant applications developed to answer the questions of the customers on a specific topics or field. These applications are used by the companies to assist their large group of customers without any human.

And to train such chatbots, huge quantity of training datasets are required for the machine learning chatbot algorithms, so that model can learn from the data sets and answer the questions when used in real-life.

What is Chatbot Training Data?

Chatbot is used to communicate with humans, mainly in texts or audio formats. In this AI-based application, it can assist large number of people to answer their queries from the relevant topics. And to train the chatbot, language, speech and voice related different types of data sets are required.

Actually, these data are then used with natural language processing (NLP) to make it understandable to machine through certain algorithms, than feed the training data and make the model learn correctly and give the most relevant and precise answers.

What are Data sets for Chatbot Training?

In NLP different types of data like texts and audio are sued but without data annotation, it is not possible to use it for machine learning algorithm training. Hence, text annotation, audio annotation, named entity recognition and NLP annotation are the leading techniques to make such data usable for machine learning like chatbot training.

Each texts or audio is annotated with added metadata to make the sentence or language understandable to machine. And when different types of communication data sets are annotated or labeled it becomes training data sets for such applications like chatbot or virtual assistant.

Why Need High Quality Chatbot Training Data?

High-quality chatbot training data is the data set that is properly labeled to annotated specially for machine learning. And the labeling or annotation part is done with high accuracy to make sure the chatbot like models can learn precisely and give the accurate results.

If quality of data is not good the chatbot will not able to learn properly and give the wrong answers to the people asking questions on specific topic. So, it is important to train the chatbot with relevant and high-quality of training data to get the precise and most satisfying results.

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

How to get Chatbot Training Data Sets?

Getting the chatbot training data is a challenging tasks for the machine learning engineer. Actually, you can get the raw data easily, but making it understandable to machine is the actual tasks, online data annotation companies can do with better accuracy at professional levels.

Cogito is one of the well-known data labeling company, with expertise in image annotation to make the different types of data understandable to machines including AI-based chatbot and virtual assistant. It can provide the best-in-class high-quality chatbot training data with scalable solution and turnaround time to produce the huge quantitate of data at very affordable cost.

Don’t forget to give us your 👏 !

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What is Chatbot Training Data & Why You Need High-quality Datasets? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

Czech artificial intelligence will supervise the online exams

Female student biting her pencil while working on notebook

Ensuring fair, efficient, and reliable supervision of various online exams and tests. This is the main task of the new technology developed by the Czech companies Scio and Born Digital.

The solution uses artificial intelligence to guarantee the correctness of exams and facilitates the work in the online environment for both examiners and examiners. The developed product called ScioLink is unique not only in the Czech but also in the global market.

During the last and current school year, the Scio educational company had to provide the Czech National Comparative Examinations (NSZ), which replace or supplement the entrance examinations for dozens of universities in the Czech Republic and Slovakia, in an online version. The unplanned solution had to be developed in a short time because of the unfavorable development of the COVID-19 pandemic. Since then, Scio has successfully organized more than 78,000 online tests. Now the company plans to maintain the online appearance of the exams, newly using its own modern testing environment.

A white table with a pc, notebook a pen, flower and a cup of tea
The ScioLink will oversee what do students have around themselves. (source: unsplash.com)

Detecting objects, people and voices in a real-time

To develop the solution, Scio joined forces with the Czech technology startup Born Digital. And together, they created ScioLink. “Although we were able to conduct thousands of online trials at once before, we were still dependent on an environment that was not our own. With Born Digital, we are developing an online solution in a form that will suit us perfectly and will be of worldwide quality,” said NSZ project manager Martin Drnek.

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

Online testing will continue to include proctoring — remote surveillance using artificial intelligence. However, it will now be able to alert participants in real-time to potential breaches of the rules. The basis of the unique solution is the technology of detection of objects, people, and voices. Through the equipment of computers, ScioLink scans all the examinees, alerting them when it records any object or activity, which it evaluates as forbidden according to the assignment.

“For example, when the camera captures an object resembling a mobile phone, it alerts the student and at the same time records the time when the object appeared in the shot. The human controller then only goes through all the similar controversial moments in the record and assesses whether the violation of the test rules has really occurred,” explains Drnek. According to him, the new technology will mean that, for example, participants who leave unauthorized objects in their vicinity by mistake will not have to be excluded from the exam. After the warning, they will be able to take them elsewhere.

University classroom filled with people sitting on chairs
Students will have a choice. Write test in the class or at home? (source: unsplash.com)

The unique solution

The great advantage of ScioLink technology is that it is a direct part of the online test. Proctoring is integrated into the test interface, which means lower demands on the technological equipment of the candidates. Another novelty is that the organizers can send a mass message to the participants directly during the exam, if necessary. “The technology can reliably monitor even the tests with thousands of participants at once. In such a case, it will save the examiners a large amount of time and work,” added Born Digital director Tomáš Malovec.

The unique skills and experiences of the two Czech companies meet in a solution that can take the quality of online testing to the next level. The technology combines Scio’s many years of experience with the organization and conducting of tests and the detailed knowledge of artificial intelligence development offered by the Born Digital startup. The specific last year had shown what the biggest problems with online testing are. And it is in their solution that the new product excels. ScioLink will hit the market in the upcoming school year, being available to Czech and abroad universities, private companies, and government institutions.

Lonely male student sitting in a classroom writing something
Wouldn’t it be more comfortable from home? (source: unsplash.com)

About Scio

The Scio company, founded by a pedagogue and visionary Ondřej Šteffl, has been bringing innovations to Czech education for 25 years. In addition to the well-known General Study Prerequisites test, Scio also creates other various professional tests used by dozens of Czech and Slovak universities in the admission procedure. Scio also works on various educational projects for schools, parents, and children. Among other things, Scio is a partner of the platform for the prevention of bullying. Through the svetgramotnosti.cz portal, Scio has been helping schools develop reading and mathematical literacy for 10 years. The company also operates its network of so-called ScioSchools.

About Born Digital

The Czech startup Born Digital was founded in 2019. It focuses on the use of the latest artificial intelligence and machine learning technologies to digitize contact centers and automate human conversation on all available channels. The mission of Born Digital is to save its customers time and costs and increase their sales potential. In Central Europe, Born Digital solutions are used by major mobile operators, banks, insurance companies, or energy distributors. Thousands of people call Born Digital’s voice assistants every day, and so far they have handled more than 2.5 million calls with real customers.

Don’t forget to give us your 👏 !

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Czech artificial intelligence will supervise the online exams was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.