Chatbots As Medical Assistants In COVID-19 Pandemic

All healthcare workers are on the frontline during the covid pandemic. They face an overwhelming workload and risk their health and wellbeing every day. Moreover, doctors and nurses still have patients with other diseases and must take care of them on a high level nevertheless. So, healthcare providers are looking for the opportunity to turn from classical consultation treatment and look for new solutions. One of these solutions is a chatbot.

Chatbots — the future of medicine?

According to Juniper Research, the healthcare system will become a major user of chatbots in areas such as patient diagnosis, patient information, and voice-capable digital assistants to support healthcare providers. The increased introduction of chatbots will free up medical staff time and save countries’ healthcare systems around $3.7 billion by 2023, and the number of chatbot interactions will reach 2.8 billion per year by this time.

Why the chatbots?

Chatbots are a piece of software that conducts conversation on a determined topic automatically.

Their benefits are:

  • simplified communication with users of the medical information system,
  • saved time and financial resources for medical personnel,
  • convenient for users and improved patient satisfaction,
  • fast respond to FAQ-type queries (contact details, directions, opening hours, and service details),
  • 24/7 availability.

Of course, one should understand that chatbots can’t replace doctors. Their task is to be the first point of contact before any human involvement is needed. Thus, chatbots reduce the number of time doctors spend on initial diagnosis, general questions, appointment scheduling.

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Intellexer Chatbot helps during the COVID-19 pandemic

Intellexer COVID-19 chatbot powered by AI gives solutions that help both patients and healthcare providers. The chatbot’s name is DIVOC and it offers to talk about questions about one’s health. It allows chatting in a natural language about COVID-19 and healthcare-related topics.

The COVID-bot uses a proprietary linguistic platform Intellexer to analyze entered data. Intellexer chatbot does not wait for predefined queries, it extracts the main focus of the question, and gives the corresponding answer.

Intellexer chatbot does not wait for predefined queries, it extracts the main focus of the question, and gives the corresponding answer.

If the chatbot sees the mentions of some potential COVID-19 symptoms, it offers to take a COVID-symptoms test — “COVID Checklist”. Its content is built according to clinical protocols and best practices. The test lets you know if you need an appointment with your healthcare provider and gives information about your risks of getting infected or possible complications. The chatbot does not collect the data of the test, so all provided information is strictly confidential.

If the chatbot sees the mentions of some potential COVID-19 symptoms, it offers to take a COVID-symptoms test — “COVID Checklist”.

Moreover, Intellexer COVID-19 chatbot helps to stay informed about the risks of COVID-19 infection in the USA. “USA Risk Assessment” provides up-to-date information for every state from the official websites.

Chatbots share the latest information, such as:

· total COVID-19 cases;

· daily growth;

· cases per 100,000 people;

· case fatality rate.

Intellexer COVID-19 chatbot helps to stay informed about the risks of COVID-19 infection in the USA.

Chatbot DIVOC is also equipped with a news tracker on COVID-19, lockdown and other related issues. News tracker is based on Intellexer NewsMonitoring.

This chatbot can be customized to any disease and have much bigger functionality like automatic appointment scheduling with physicians, remote consultations, video-controlled treatment, etc. If you think of improving your service, business, a website with an AI chatbot, Intellexer is a good place to start.

Summary

We are concerned about the challenge that the world community is facing right now, and consider it our duty to help fight the COVID-19 pandemic. Intellexer COVID chatbot is an accessible health service that includes a symptoms checklist, USA risks assessment, and answers to any questions about the coronavirus.

We hope that this chatbot will be useful to everyone but soon will become just a part of the history together with covid pandemic and lockdowns.

Stay healthy!

Don’t forget to give us your 👏 !


Chatbots As Medical Assistants In COVID-19 Pandemic was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.