Which 3 Chatbot Types Are Difficult And Complex To Use?

The bot forms with the highest complexity will be the most difficult to satisfy because they will have a user interface, which is undoubtedly the most difficult to satisfy all types of customers. These chatbot types might not be easy enough to access but they surely give results.

However, there are three chatbot types in this bot types division. Take a look at what they are all about;

Button-based Chatbots:

It is currently the most simple form of a chatbot, closely resembling the category of scripted bots but still has some complexities. Most of the time, these chatbots are decision trees, similar to automated phone menus, that are presented to the user as simple reply buttons.

A response/selected button leads the user down a specific path by providing a predetermined set of options for the final answer or task.

Source: Botsify

However, button-based chatbots are ineffective in more complex situations where there are too many variables or it is difficult to predict how to elicit specific responses from users.

Contextual Chatbots:

This is the most advanced form of chatbot out of the three. Alexa, Google Assistant, and Siri are examples of contextual chatbots. They use machine learning and artificial intelligence (AI) to remember conversations with specific users and learn over time. They are smart enough to benefit from past experiences, such as what users are looking for, how they are asking for it, and so on.

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For example, a contextual chatbot for burger orders may save a client’s data from each conversation. The customer’s most recent order, delivery address, and payment information will be remembered the next time they use the app. The bot would then ask if the client wanted to repeat the order. Instead of typing and answering several questions, the customer just needs to respond with a simple “Yes”.

Keyword Based Recognition Chatbots:

Contextual bots, for example, will listen to what users say or type. They use customizable keywords and AI to determine how to answer appropriately. In 2021, creating chatbots that can recognize keywords and respond to buttons will be common. Users may begin by asking their questions explicitly. The user can use the chatbot’s menu buttons if the result is inadequate or if they need some input.

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Which 3 Chatbot Types Are Difficult And Complex To Use? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.