Organizations are significantly utilizing Chatbots to automate their internal business processes, productivity, boost revenue and enhance the customer experience.
Juniper Research forecasts that chatbot conversations will be responsible for cost savings of over $8 billion per annum by 2022.
The conversational interface of chatbots simplify everyday workflows for employees and eliminates the hassle of switching multiple apps. Chatbots act as a single point of contact to get tasks done and access information. The use cases of chatbots are diverse and emerging across functions and industries. Enterprise leaders should have a powerful bot strategy to make the most of this technology.
Learn more here – A Comprehensive Guide To Understanding Chatbots