In 2020, we saw the increased use of artificial intelligence and chatbots. Chatbots have changed the digital customer experience, made educational bodies and workplaces incorporate adaptive learning in online learning, and convinced businesses and consumers to embrace artificial intelligence and chatbots. If that pandemic has taught us one thing, it’s how crucial digital communication is.
With reports from PSFK and Salesforce reporting that 74% and 69% of users prefer using chatbots for straightforward answers; and Business Insider announcing that 80% of businesses will use chatbots by the end of 2020, the purchase and operation of chatbots in 2021 will rise steadily.
If you too are interested in investing in chatbots, here are some things to consider: